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Ross & Cromarty Citizens Advice Bureau
4 Novar Road, Alness, Ross-Shire, IV17 0QG [show map], Scotland

Tel: (01349) 883333
Fax: (01349) 884126
Email: adviser@alnesscab.casonline.org.uk
Web: rossandcromartycab.cas.org.uk

- Dingwall CAB Outreach
4 Church Street, Dingwall, Ross-shire, IV15 9SB, Scotland. Tel: 01349 864850

Inside a buerau
Welcome to Ross & Cromarty's CAB

Our Manager is Mhairi Wylie.

 

We are proud to have a team of excellent volunteer advisers who are well trained and dedicated.  They will help you with any problem you may have by looking up information for you , giving you advice and helping you explore your options and negotiating on your behalf if necessary.

 

We have specialist workers in:

 

  • Money Advice/Debt
  • Welfare Rights (including representation at appeal hearings)
  • Independant Advice and Support Service (NHS Complaints)

 

For the above please contact the bureau in the normal way and your adviser will refer you as necessary.  You must go through this internal referral process. 

 

Want to volunteer?  We are recruiting new volunteers now for the next training session starting in July.  We will be running an intensive weekend session, designed specifically with busy people in mind! The first intensive weekend will be the 25th and 26th July 2009. To get your application contact the Bureau now.

Latest News

15/04/2009 What’s the national minimum wage? - In Scotland
If you're working and you're over 16, you've got a legal right to a national minimum hourly wage. It doesn't matter where you work or the sort of work you do. You've got a right to this money even ... [more on What’s the national minimum wage? - In Scotland] -
12/03/2009 Financial help if you’re pregnant - In Scotland
If you’re pregnant, you may be able to get money from the Government to help you prepare for the birth of your baby. The payment is called a Health in Pregnancy Grant and it is a one-off grant of ... [more on Financial help if you’re pregnant - In Scotland] -
12/03/2009 More holidays - In Scotland
If your holiday year starts on or after 1 April 2009, your right to paid holiday from work is going up from 4.8 weeks to 5.6 weeks. This means that if you work five days a week, you’ll have the ri... [more on More holidays - In Scotland] -
Useful Links

The Highland Council

http://www.highland.gov.uk/

 

CAS - The Citizens Advice Bureau in Scotland
This website is all about the Citizens Advice Bureau (CAB) service in Scotland.  Citizens Advice Scotland (CAS) and bureaux all over the country are working together to improve the lives of the people that live here. Follow this link to find out more.
http://www.cas.org.uk/

Adviceguide

The online CAB service that provides independent advice on your rights with practical, up-to-date information on a wide range of topics, including benefits and housing, employment rights and discrimination, debt and tax issues and links to our directory of Citizens Advice Bureaux.

http://www.adviceguide.org.uk/scotland.

Financial Ombudsman Service

Provides consumers with a free, independent service for resolving disputes with financial firms.
http://www.financial-ombudsman.org.uk

ACAS - Advisory Conciliation and Arbitration Service
Provides an independent and impartial service for organisations to prevent and resolve disputes and to build harmonious relationships at work. They work with both employers and employees to solve problems.
http://www.acas.org.uk

Directgov
Official United Kingdom government portal and guide to information on central and local services, living in the UK, business resources, public documents, and more.
http://www.direct.gov.uk
Latest Events

Black Isle Show 2009
05/08/2009 Muir of Ord , 06/08/2009 Muir of Ord
The CAB will once again be at the Black Isle Show. Come and talk to us at the stall to find out more about volunteering with the CAB service, what it entails and what we can offer you! [more on Black Isle Show 2009] -
Our Contact Details

You can drop in for advice, phone us, write us, fax us or e-mail us. 

 

Alness Office

 

Monday

10am to 2pm

Tuesday

10am to 2pm

Wednesday
Evening Clinic (Appointment Only phone 01349 885931)
6pm - 8pm

Thursday 

10am to 2pm 
Friday 

10am to 2pm 

 

Dingwall Office

 

Tuesday

10am to 2pm

Thursday

10am to 2pm

Friday 

10am to 2pm 

 

Fax: 01349 860102

e-mail: adviser@dingwallcab.casonline.org.uk

 

Latest Resources

10/10/2007 Debt Collection - Regulated Agreements
The aim of these letters is to provide you with a way of dealing with creditors - particularly catalogue companies - who are trying to enforce a debt, but may not have a signed agreement. There ... [more on Debt Collection - Regulated Agreements] -
10/10/2007 Prepayment Meter Debts
We have had many reported cases of people who have accrued alleged debts with their energy suppliers, as a result of long delays between fuel price rises and recalibration/replacement of prepay... [more on Prepayment Meter Debts] -
09/10/2007 Using the Banking Code to Challenge a Banks Decision
Many people experiencing financial difficulties face further problems when their bank withdraws services (cancels overdraft facilities, direct debits, etc). Some people even have difficulty openin... [more on Using the Banking Code to Challenge a Banks Decision] -
Become a bureau volunteer!

The CAB service in Scotland depends on volunteers.

Over 80% of citizens advice bureau staff in Scotland are trained volunteers.  If all these volunteers were paid the average hourly wage for the time they give to their local bureau each year, we estimate that the cost would be more than £5 million.  That’s quite a bill!

 

There are lots of reasons why you might want to volunteer for your local Ross & Cromary bureau – here are just some of them.

  • No matter what role you’re in, you’ll find it really rewarding
  • It’s a really stimulating place to volunteer, and there are lots of different things to do
  • There are lots of ways you can help that will suit the time you have to spare and the skills you’ve got to offer
  • You can learn more skills and improve your confidence
  • Lots of people who’ve been CAB volunteers move on to paid work or further education
  • You can get a buzz from helping yourself and those around you
  • It’s rewarding and good fun
  • Bureau training and supervision programmes mean you’ll get lots of support along the way
  • You'll meet lots of interesting people volunteering in a bureau
  • If you're looking for a job, working in a bureau won't affect your benefits

 

If you’d like to find out more about what volunteering vacancies are available at this bureau, or when the next adviser training programme is due to start, get in touch. We will be only to happy to discuss opportunitities with you.