Home Page - Ross & Cromarty Citizens Advice Bureau [on cas.org.uk]

Welcome to Ross & Cromarty's CAB

Our Manager is Mhairi Wylie.

We are proud to have a team of excellent volunteer advisers who are well trained and dedicated. They will help you with any problem you may have by looking up information for you , giving you advice and helping you explore your options and negotiating on your behalf if necessary.

We have specialist workers in:

Money Advice/Debt
Welfare Rights (including representation at appeal hearings)
Independant Advice and Support Service (NHS Complaints)

For the above please contact the bureau in the normal way and your adviser will refer you as necessary. You must go through this internal referral process.

Latest News

12/07/2007 Social Policy Successes This briefing sheet gives some examples of Bureaux throughout Scotland working together to bring about change that not only benefits the client who presented with the problem but the general public... [more on Social Policy Successes] -
12/07/2007 Our Quality Assurance Scheme How can you be sure that the advice we give you is the best available? Read on and be assured by our excellent and highly detailed quality assurance process. [more on Our Quality Assurance Scheme] -
12/07/2007 Where do we get our information? This briefing paper gives an overview of our incredibly detailed information system called ADVISERNET which we access via computer. For more information please read the attached briefing sheet. [more on Where do we get our information?] -

12/07/2007 Social Policy Successes
This briefing sheet gives some examples of Bureaux throughout Scotland working together to bring about change that not only benefits the client who presented with the problem but the general public... [more on Social Policy Successes] -

12/07/2007 Our Quality Assurance Scheme
How can you be sure that the advice we give you is the best available? Read on and be assured by our excellent and highly detailed quality assurance process. [more on Our Quality Assurance Scheme] -

12/07/2007 Where do we get our information?
This briefing paper gives an overview of our incredibly detailed information system called ADVISERNET which we access via computer. For more information please read the attached briefing sheet. [more on Where do we get our information?] -

Earlier news

Useful Links

The Highland Council

http://www.highland.gov.uk/

CAS - The Citizens Advice Bureau in Scotland
This website is all about the Citizens Advice Bureau (CAB) service in Scotland. Citizens Advice Scotland (CAS) and bureaux all over the country are working together to improve the lives of the people that live here. Follow this link to find out more.
http://www.cas.org.uk/

Adviceguide

The online CAB service that provides independent advice on your rights with practical, up-to-date information on a wide range of topics, including benefits and housing, employment rights and discrimination, debt and tax issues and links to our directory of Citizens Advice Bureaux.

http://www.adviceguide.org.uk/scotland.

Financial Ombudsman Service
Provides consumers with a free, independent service for resolving disputes with financial firms.
http://www.financial-ombudsman.org.uk

ACAS - Advisory Conciliation and Arbitration Service
Provides an independent and impartial service for organisations to prevent and resolve disputes and to build harmonious relationships at work. They work with both employers and employees to solve problems.
http://www.acas.org.uk

Directgov
Official United Kingdom government portal and guide to information on central and local services, living in the UK, business resources, public documents, and more.
http://www.direct.gov.uk

Our Contact Details

You can drop in for advice, phone us, write us, fax us or e-mail us.

Alness Office

Monday

10am to 2pm (Telephone Advice Only 01349 883333)

Tuesday

10am to 2pm

Wednesday
Evening Clinic (Appointment Only phone 01349 885931)
6pm - 8pm

Thursday

10am to 2pm
Friday

10am to 2pm

Dingwall Office

Tuesday

10am to 2pm (Appointment Only phone 01349 864850)

Thursday

10am to 2pm (Appointment Only phone 01349 864850)

Friday

10am to 2pm

Fax: 01349 860102

e-mail: adviser@dingwallcab.casonline.org.uk

Latest Resources

10/10/2007 Debt Collection - Regulated Agreements The aim of these letters is to provide you with a way of dealing with creditors - particularly catalogue companies - who are trying to enforce a debt, but may not have a signed agreement. There ... [more on Debt Collection - Regulated Agreements] -
10/10/2007 Prepayment Meter Debts We have had many reported cases of people who have accrued alleged debts with their energy suppliers, as a result of long delays between fuel price rises and recalibration/replacement of prepay... [more on Prepayment Meter Debts] -
09/10/2007 Using the Banking Code to Challenge a Banks Decision Many people experiencing financial difficulties face further problems when their bank withdraws services (cancels overdraft facilities, direct debits, etc). Some people even have difficulty openin... [more on Using the Banking Code to Challenge a Banks Decision] -

10/10/2007 Debt Collection - Regulated Agreements
The aim of these letters is to provide you with a way of dealing with creditors - particularly catalogue companies - who are trying to enforce a debt, but may not have a signed agreement. There ... [more on Debt Collection - Regulated Agreements] -

10/10/2007 Prepayment Meter Debts
We have had many reported cases of people who have accrued alleged debts with their energy suppliers, as a result of long delays between fuel price rises and recalibration/replacement of prepay... [more on Prepayment Meter Debts] -

09/10/2007 Using the Banking Code to Challenge a Banks Decision
Many people experiencing financial difficulties face further problems when their bank withdraws services (cancels overdraft facilities, direct debits, etc). Some people even have difficulty openin... [more on Using the Banking Code to Challenge a Banks Decision] -

Other resources

Become a bureau volunteer!

The CAB service in Scotland depends on volunteers.

Over 80% of citizens advice bureau staff in Scotland are trained volunteers. If all these volunteers were paid the average hourly wage for the time they give to their local bureau each year, we estimate that the cost would be more than £5 million. That’s quite a bill!

There are lots of reasons why you might want to volunteer for your local Ross & Cromary bureau – here are just some of them.

No matter what role you’re in, you’ll find it really rewarding
It’s a really stimulating place to volunteer, and there are lots of different things to do
There are lots of ways you can help that will suit the time you have to spare and the skills you’ve got to offer
You can learn more skills and improve your confidence
Lots of people who’ve been CAB volunteers move on to paid work or further education
You can get a buzz from helping yourself and those around you
It’s rewarding and good fun
Bureau training and supervision programmes mean you’ll get lots of support along the way
You'll meet lots of interesting people volunteering in a bureau
If you're looking for a job, working in a bureau won't affect your benefits

If you’d like to find out more about what volunteering vacancies are available at this bureau, or when the next adviser training programme is due to start, get in touch. We will be only to happy to discuss opportunitities with you.